Terms and Conditions

1. Scope

These Terms and Conditions apply to the use of the translation service shipglobal.dev, operated by Balane GmbH.

2. Service description

We offer an automated AI-based translation service for localization files (iOS .strings, Android .xml, JSON). The service includes:

• Automatic translation into up to 29 languages
• Placeholder protection for formatting
• Translation Memory to reduce costs
• Management of translation projects

3. Responsibility for content

You are solely responsible for the content you have translated using our service.

You confirm that:

• You have the necessary rights to the uploaded content.
• The content does not infringe third-party rights.
• The content does not violate applicable law.
• You are authorized to have the content translated.

4. Disclaimer of liability

We do not warrant or accept liability for:

• Quality of translations: The translations are generated by AI models. We do not guarantee 100% accuracy or suitability for a particular purpose.
• Availability: We strive for high availability, but cannot guarantee it.
• Data loss: You are responsible for backing up your own data.
• Legal compliance: You are responsible for assessing whether the translations are suitable for your purpose.
• Damages arising from faulty translations: We are not liable for damages arising from faulty translations.

5. Prices and Payment

Prices are displayed transparently on our website. The prices shown at the time of ordering apply.

• Payment is made exclusively through Stripe.
• All prices include VAT.
• Invoices are automatically sent by email.

6. Use of Translation Memory

When you create a project, we store your translations in the Translation Memory. This helps reduce costs for future translations. You can do so at any time:

• View and edit individual translations
• Delete the Translation Memory
• Delete projects completely

7. Use of AI Services

We use various AI services for translations:

• OpenAI (GPT models)
• Anthropic (Claude)
• DeepSeek

Your uploaded texts are transmitted to these services. Details can be found in our Privacy Policy.

8. Termination and cancellation

You can delete your account at any time. After deletion, all your data will be deleted in accordance with our privacy policy. Already paid services will not be refunded.

9. Data deletion due to inactivity

To use storage resources efficiently and protect your data, the following inactivity rules apply:

• Accounts with no activity (no logins, no translation orders) are marked as inactive after 12 months.
• You will be notified by email 30 days before the planned deletion.
• If there is no response, after the deadline passes all account data, projects and the translation memory will be irreversibly deleted.
• A login or active use of the service resets the inactivity period.

We recommend exporting important translations regularly and saving them locally.

9. Changes to the Terms

We reserve the right to change these Terms and Conditions at any time. You will be notified by email of material changes. By continuing to use the service after changes to the Terms and Conditions, you agree to the new terms.

11. Applicable law and court jurisdiction

German law applies, excluding the CISG. Jurisdiction is Munich, to the extent permitted by law.

12. Severability clause

If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall not be affected.