Terms and Conditions (T&Cs)

1. Scope

These Terms and Conditions (T&Cs) apply to the use of the translation service shipglobal.dev, operated by Balane GmbH.

2. Description of services

We offer an automated AI-based translation service for localization files (iOS .strings, Android .xml, JSON). The service includes:

• Automatic translation in up to 29 languages
• Placeholder protection for formatting
• Translation Memory for cost savings
• Management of translation projects

3. Responsibility for Content

You are solely responsible for the content you have translated through our service.

You warrant that:

• You have the necessary rights to the uploaded content.
• The content does not infringe third-party rights.
• The content does not violate applicable law.
• You are entitled to have the content translated.

4. Liability disclaimer

We make no warranties or liabilities for:

• Quality of translations: Translations are produced by AI models. We do not guarantee 100% accuracy or suitability for a particular purpose.
• Availability: We strive for high availability but cannot guarantee it
• Data loss: You are responsible for backing up your data
• Legal compliance: You are responsible for checking whether the translations are suitable for your purpose.
• Damages due to faulty translations: We are not liable for damages arising from faulty translations.

5. Prices and Payment

The prices are displayed transparently on our website. The prices shown at the time of ordering apply.

• Payment is made exclusively through Stripe
• All prices are inclusive of the statutory VAT
• Invoices are automatically sent by email

6. Use of Translation Memory

When you create a project, we store your translations in the Translation Memory. This helps save costs on future translations. You can do this at any time:

• View and edit individual translations
• Delete the translation memory
• Delete projects completely

7. Use of AI services

We use various AI services for translations:

• OpenAI (GPT models)
• Anthropic (Claude)
• DeepSeek

Your uploaded texts are transmitted to these services. Details can be found in our privacy policy. Privacy Policy.

8. Termination and Cancellation

You can delete your account at any time. After deletion, all of your data will be deleted in accordance with our Privacy Policy. Any paid services will not be refunded.

9. Data deletion due to inactivity

To use storage resources efficiently and protect your data, the following inactivity rules apply:

• Accounts with no activity (no logins, no translation orders) will be marked inactive after 12 months.
• You will be notified by email 30 days before the planned deletion.
• If there is no response after the deadline, all account data, projects, and the Translation Memory will be irrevocably deleted.
• A login or active use of the service resets the inactivity period.

We recommend regularly exporting important translations and backing them up locally.

9. Changes to the Terms

We reserve the right to change these Terms and Conditions at any time. You will be informed by email of material changes. By continuing to use after the changes to the Terms, you agree to the new terms.

11. Governing Law and Jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Munich, to the extent permitted by law.

12. Severability Clause

If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall not be affected.